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  The NIST Manufacturing Extension Program for Kentucky

Advantage KY News

Who Trained your Leaders/Supervisors

“Schoolhouse Graphic

We have an expectation for our scholastic education system. We expect to learn from K through 12 in a classroom setting with a college educated teacher, classroom material and homework. But, what “system” of Supervisory education have our leaders completed?

Many times we promote our Leaders from the pool of team members based on 2 things; they perform production tasks proficiently and have good attendance. The new Supervisor takes on the additional responsibility for additional money and status plus reducing time spent with the constant physical demands of production. This new leader then shows employees how to do the current production processes along with any necessary documentation, be it paperwork or computer. Thus the transition may just become an exercise to maintain the status quo.

In many ways we expect our Supervisors to do what our school teachers do, and then some, but without training in Leadership Skills. What formal training have we given them?

As Leaders of our Team members, they are in a keystone position to not only get production out at the lowest cost, ensure good quality output, and ensure that production is completed on time, but in addition to this, we expect our supervisors to interact and communicate with the entire Management Team and possibly external Customers. Our organizations depend on Supervisors to get work done through people. Furthermore, the opinions and feelings our employees have about our company relates directly to the last interaction they had with their Manager.

“Supervisor Model Graphic

Advantage Kentucky Alliance’s Leadership suite of services has two parts, intrinsic and extrinsic. First, our Leadership Light Series enables your Managers to better understand how they themselves compare with other Managers in areas of personality, conflict resolution and coaching. We learn about Team Building, Communication and Coaching. We will examine this Series in a subsequent article in our next informative mailing. Secondly, our Training Within Industry (TWI) series focuses on “how to” tools regarding instructing others, improving a process and having good employee relations. Job Instruction, Job Methods and Job Relations are routine management skills utilized by Toyota. This series will be discussed in a future article.

Everyone benefits from well-trained supervisors…management, peers, and direct reports.  Success is much more certain with well-planned, thorough and deliberate training programs. 

“Supervisor Graphic

To inquire about AKA’s Training Within Industry (TWI) programs, or any of our Leadership Development Services, or about any of our Growth Services, Continuous Improvement Services, or our manufacturers “Best Practices” programs, Contact Kurt Felten, our marketing specialist, and have him set up a time for you to meet with one of our experts.  Kurt can be reached at (606) 620-0076 or via email at You can also see our AKA website for more information.  Just go to

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