Training & Technical Assistance Services

T/TAS Training Events Calendar

September 29-30, 2020 -- Basics of Internal Monitoring

  • Date: Tuesday, September 29th, 2020
  • Time: All Day
  • Location: The Inn at Opryland, Nashville, TN

View Brochure for details, agenda, and hotel information. 
Register Online.

Standard Registration: $380
T/TAS@Your Service Subscribers: $350 - some restrictions apply 
1.15 CEUs (11.5 contact hours) from Western Kentucky University: $25

A critical aspect of providing Head Start services is internal monitoring. The monitoring aspect is one of the most difficult and time-consuming activities in the provision of services, but it is what the process of continuous improvement is built upon. Remember, continuous quality improvement (CQI) is a quality management philosophy that encourages all team members, including board members, volunteers, and employees to continuously ask what can be done better. The way to factually make this determination is to employ monitoring techniques. Among the most important is the CQI focus on understanding and improving underlying work processes and systems versus the traditional quality assurance emphasis on correcting after-the-fact errors of individuals. This is the aspect that the Office Head Start wants programs to address through 1302 Subpart J of the Head Start Program Performance Standards.

From the Federal perspective, we have the Head Start Act discussing monitoring:

Sec. 641A(g)(3) Ongoing Monitoring - Each Head Start agency (including each Early Head Start agency) and each delegate agency shall establish and implement procedures for the ongoing monitoring of their respective programs, to ensure that the operations of the programs work toward meeting program goals and objectives and standards described in subsection (a)(1).   

Then we have the Head Start Program Performance Standards:

45 CFR §1302 Subpart J—Program Management and Quality Improvement Purpose, 45 CFR §1302.100 - A program must provide management [to the provision of services] and a process of ongoing monitoring and continuous improvement for achieving program goals that ensures child safety and the delivery of effective, high-quality program services.

As stakeholders are required to discuss quantitative proof of quality based on set procedures, it is clear that a new approach is necessary. CQI not only uses data to instruct changes, but also seeks change from within the system, and likewise looks for answers from the people in the system. Additionally, in CQI, quality is defined by meeting or exceeding the needs of customers, whether internal or external.

Basics of Internal Monitoring, a full 2-day workshop, is designed to present monitoring and some base level analysis in the light of these expectations. Since this is expected to be a practical approach to internal monitoring and analysis, this workshop would be appropriate for Agency Directors, Head Start/Early Head Start Directors, Managers, Coordinators, Specialists, and Policy Council and Governing Body members.

Learning Outcomes:

  • Participants will become familiar with the principles of internal program monitoring;
  • Participants will discuss priority areas that programs may wish to consider when developing monitoring systems;
  • Participants will discuss priority areas and their potential impact on the selection, and choice of computerized monitoring programs;
  • Participants will reflect on and share information, techniques, and strategies about monitoring program results as they pertain to licensing, general compliance, and most importantly, documentable progress on program-determined objectives from the Five-Year Goals; and
  • Participants will discuss monitoring as part of program evaluation and improvement and downplay the punitive aspect of program monitoring.


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 Last Modified 7/30/19